CONTACT SPECIALIST - ECE

East Central Energy, Braham, Minn.—is looking for an enthusiastic Contact Specialist for our team. Are you passionate about serving others? Do you want to build relationships with our members by providing excellent service? Then this is a great fit for you!

A Day in the Life

• Respond to member inquiries by telephone, electronic, or written correspondence.
• Coordinate with, and advise members of, available community resources.
• Work with a dynamic team to promote cooperative programs, including ECE Fiber.
• Enter outage information and follow up with members to verify power restoration.

Requirements

• High school diploma, plus a minimum of two years’ customer service experience; or a combination of education and experience providing equivalent knowledge.

Specialized Knowledge

• Understand the Public Utilities Commission regulations and laws that relate to data privacy and cold-weather disconnects.
• Follow red flag rules and PCI compliance laws to protect and secure information.
• Perform moderately complex mathematical computations.
• Comprehend Microsoft Office and office equipment.

Skills/Abilities

• Clearly communicate ideas and facts in a manner that enhances the reputation of ECE.
• Possess a high level of integrity and respect and maintain confidentiality.
• Maintain composure in stressful situations.

What’s in it for you?

• Join a culture of innovation, empowered decision-making, and accountability.
• 100% employer-paid medical insurance.
• Up to 10% employer contribution to 401(k).
• Additional benefits and amenities, including paid time-off programs, education assistance, and more.

The starting hourly wage for this position would be $20.66 per hour. This is a non-exempt (hourly), non-supervisory, onsite position at Braham, MN Headquarters. After the training period and upon meeting certain criteria (such as job performance and having a reliable internet connection), this position may be eligible for remote or hybrid work arrangements.

ECE is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected Veteran status.

Apply by Monday, September 4, 2023.

Applicants can apply online here: https://east-central-energy.breezy.hr/p/84ab1ba5086b-contact-specialist