Start Date: 12/3/2025 9:00 AM CST
End Date: 12/3/2025 4:00 PM CST
Venue Name: Holiday Inn South
Location:
4751 Owen Ayers Ct
Organization Name:
Wisconsin Electric Cooperative Association
Contact:
ROOM BLOCK & EVENT LOCATION Location: Holiday Inn SouthRoom Block Name: WECARoom Cut-Off: November 1Rate: $121+/taxBooking Link: WECA December HI Office Support Professional's Conference 1-1/2 Skill Builder Credits
Today’s professional landscape is more dynamic and demanding than ever, and office support roles are at the heart of that transformation. Expectations are rising, responsibilities are expanding, and support professionals are continually adapting—often asked to do more with fewer resources, bridge skill gaps, and pivot quickly in response to shifting priorities.
Join a community of peers who truly get it—fellow support staff who face the same challenges, juggle the same demands, and bring the same dedication to their work. Connect, share insights, swap strategies, and leave with fresh ideas and renewed confidence from those who’ve walked in your shoes.AGENDA
9 a.m. Welcome & Introductions
9:10 a.m. Process Improvement (Teri Wallis)
10 a.m. Roundtable Discussions | Experiential Learning and Putting Change into Practice
Responding to challenging member situations and administering cooperative policies & procedures
Supporting managers & leaders in awesome and challenging times
Building and displaying personal confidence
10:45 a.m. Break
Roundtable Discussion | Free Conversation Time (Part 2)
Best practices and sharing
Individual questions, issues, practices, procedures, etc.
11:45 a.m. Lunch
Improving the Caller Experience & De-Escalating Tactics (Mark Colton & Lynn Earl, Cooperative Response Center )
Break
How Do I Make A Difference? ( Dr. Charlie Cartwright, The Company Culture Doctor)
3:45 p.m. Adjourn
