Event Calendar

Tuesday, February 4, 2020

First Class Customer Service with a Heart (Eau Claire)

Start Date: 2/4/2020 9:00 AM CST
End Date: 2/4/2020 4:00 PM CST

Venue Name: Holiday Inn South

Location:
4751 Owen Ayers Ct
Eau Claire, WI  United States  54701

Organization Name: Wisconsin Electric Cooperative Association

Contact:
Wendy Fassbind
Email: wendy@weca.coop
Phone: (608) 467-4589


Registration: 8:30 a.m.
Program: 9 a.m.-4 p.m.

First Class Customer Service with a Heart
1-1/4 Skill Builder credits

Consistently delivering customer service at a high level can be a challenge.  Changing customer expectations, coupled with their limited understanding of how cooperatives work, can leave CSR/MSR’s feeling frustrated and exhausted. When frustration and exhaustion abound, this often leads to ineffective customer interactions and an increase in customer complaints. This session is designed to reinvigorate CSR/MSR’s to deliver first class customer service! Focusing on 10 keys, each participant will learn valuable tips on how to minimize negative customer interactions and turn irate customers from foe to friend. Participants will also learn the power of empathy and how this quality must be at the forefront of every customer interaction.


Associate Membership

Associate membership in the Wisconsin Electric Cooperative Association provides a continuing opportunity for providers of goods, services, materials, and equipment to build and maintain networking contacts with Wisconsin's electric co-ops and others with interests and needs related to all aspects of the electric power industry.

Learn More  >