Event Calendar

Wednesday, February 16, 2022

Top Employee Performance for Increasing Morale, Resilience, & Safety AND Dealing With & Responding to Difficult Members

Start Date: 2/16/2022 9:00 AM CST
End Date: 2/16/2022 4:00 PM CST

Venue Name: Holiday Inn Hotel & Suites

1000 Imperial Avenue
Rothschild, WI  United States  54615

Organization Name: Wisconsin Electric Cooperative Association

Wendy Fassbind
Email: wendy@weca.coop
Phone: (608) 467-4589

Registration: 8:30 a.m.
Program: 9 a.m.-4 p.m.

Top Employee Performance for Increasing  Morale, Resilience, & Safety AND Dealing with & Responding to Difficult Members
1 Skill Builder Credit
SPEAKER: Hector Hernandez, Hector Speaks
WHO SHOULD ATTEND: All co-op staff

Top Employee Performance for Increasing  Morale, Resilience, and Safety
This program will cover and explain the top three areas of increasing employee performance: morale, how emotions affect safety, and the strength of resilience. Including human emotions and motivators, the power of seeking advice, attitude, appearance, body language, employee relations, compelling conversations, setting boundaries, workplace ethics, and managing your emotions. As the power of positive thinking and effective communication in the workplace become more and more prevalent, Hernandez distills his timely, empowering expertise.

Dealing With and Responding to Difficult Members
Dealing with difficult members teaches you how to respond and exercise self-control in the most taxing times. This presentation will teach you how not to take these encounters personally and will empower you with techniques that include:
  • Listening vs. hearing
  • Knowing your members/clients
  • Making contact with your members with a plan
  • Body language for effective communication
  • Responding to your members/clients
  • How to empathize with your members/clients
  • Identifying a threat
  • Self defense while working

Please note that an inherent risk of exposure to COVID-19 exists in any public place where people are present.  By attending this event, you voluntarily assume all risks related to exposure to COVID-19.

Associate Membership

Associate membership in the Wisconsin Electric Cooperative Association provides a continuing opportunity for providers of goods, services, materials, and equipment to build and maintain networking contacts with Wisconsin's electric co-ops and others with interests and needs related to all aspects of the electric power industry.

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