Event Calendar

Tuesday, February 5, 2019

Dealing with Angry or Emotional Customers (Eau Claire)

Start Date: 2/5/2019 9:00 AM CST
End Date: 2/5/2019 4:00 PM CST

Venue Name: Holiday Inn South

4751 Owen Ayers Ct
Eau Claire, WI  United States  54701

Organization Name: Wisconsin Electric Cooperative Association

Wendy Fassbind
Email: wendy@weca.coop
Phone: (608) 467-4589

Registration: 8:30 a.m.
Program: 9 a.m.-4 p.m.

Dealing with Angry or Emotional Customers
1-1/4 Skill Builder Credits

This course is designed for anyone who may find themselves on the receiving end of hostile, aggressive, or manipulative behavior from customers. The course is designed to help employees effectively manage intensively emotional customer interactions. Participants will gain insight into various patterns and dynamics of behavior.

Additional topics covered:
  • An exploration of the dynamics of emotional behavior;
  • The various patterns of aggressive/assertive behavior; and
  • How to use word-choice techniques to help defuse tension or hostility.

Online Registration

Registration is Closed
Closed: 2/5/2019 4:00 PM

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Associate Membership

Associate membership in the Wisconsin Electric Cooperative Association provides a continuing opportunity for providers of goods, services, materials, and equipment to build and maintain networking contacts with Wisconsin's electric co-ops and others with interests and needs related to all aspects of the electric power industry.

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