Event Calendar

Wednesday, June 17, 2020

Maintaining Service Excellence During a Pandemic Webinar--Managing Stress (#2)

Start Date: 6/17/2020 1:00 PM CDT
End Date: 6/17/2020 2:15 PM CDT

Venue Name: Webinar

Location:
WI  United States 

Organization Name: Wisconsin Electric Cooperative Association

Contact:
Wendy Fassbind
Email: wendy@weca.coop
Phone: (608) 467-4589


Program: 1-2:15 p.m.
Maintaining Service Excellence During A Pandemic: Managing Stress
1 Skill Builder Credit
(The fee covers as many employees as you wish to attend the morning and/or afternoon webinars on June 17.)

In the wake of COVID-19, many cooperative members are dealing with the strain of their financial obligations amidst the loss of employment or reduced working hours. During this time, the role of Member and Customer Service will play an important part in maintaining service excellence while assisting these victimized members. This webinar will provide practical tips on effectively assisting members affected by the COVID pandemic.

NOTE: Each webinar will run 60 minutes with a Q&A session at the end.

Both the 10 a.m. and 1 p.m. sessions are the same program and co-op are encourages to send as many employees to either or both programs. We wanted to make it convenient for your staff to attend either session at a time that worked out best in their schedules. Some co-ops require splitting their staff between sessions.

Please register your employees for either or both sessions. They are listed on our website as separate events so we can send each group the login information for each webinar. We plan to use WebEx webinar software.


Associate Membership

Associate membership in the Wisconsin Electric Cooperative Association provides a continuing opportunity for providers of goods, services, materials, and equipment to build and maintain networking contacts with Wisconsin's electric co-ops and others with interests and needs related to all aspects of the electric power industry.

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