Event Calendar

Friday, March 26, 2021

Credit & Collections Workshop WEBINAR

Start Date: 3/24/2021 9:00 AM CDT
End Date: 3/26/2021 12:00 PM CDT

Venue Name: WEBINAR

WI  United States 

Organization Name: Wisconsin Electric Cooperative Association

Wendy Fassbind
Email: wendy@weca.coop
Phone: (608) 467-4589

2-Part Series scheduled for March 24 AND 26

Wednesday, March 24
Program: 9 a.m.-12 p.m.

Friday, March 26
Program: 9 a.m.-12 p.m.

Credit & Collections Workshop Webinar (including COVID-19 Challenges)
1-1/4 Skill Builder Credits

Has COVID-19 done a number on your accounts receivable balances? Looking for guidance on how to work with and through the challenging impacts of the pandemic with customers/members? This 2-part workshop will cover repayment options and terms, working with challenging situations, and maximizing technology as we find new ways to meet the needs of the members and the cooperative.

Extending credit to our members and collecting past due balances are truly challenging tasks. Combining exceptional customer service with the duties and demands of your position is often a stressful balancing act. This series will help you measure your collection effectiveness, comply with laws, and maintain good customer/member relations. Within the series and through homework, attendees will be encouraged to review current policies/procedures, performance metrics and discover ways to reduce negative factors in our processes. We will share and compare successes and difficulties.

Associate Membership

Associate membership in the Wisconsin Electric Cooperative Association provides a continuing opportunity for providers of goods, services, materials, and equipment to build and maintain networking contacts with Wisconsin's electric co-ops and others with interests and needs related to all aspects of the electric power industry.

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