Event Calendar

Tuesday, February 15, 2022

Preparing Yourself for Dog Encounters AND Dealing With & Responding to Difficult Members

Start Date: 2/15/2022 8:30 AM CST
End Date: 2/15/2022 3:30 PM CST

Venue Name: Holiday Inn Hotel & Suites

1000 Imperial Avenue
Rothschild, WI  United States  54615

Organization Name: Wisconsin Electric Cooperative Association

Wendy Fassbind
Email: wendy@weca.coop
Phone: (608) 467-4589

Registration: 8 a.m.
Program: 8:30 a.m.-3:30 p.m.

Preparing Yourself for Dog Encounters AND Dealing with & Responding to Difficult Members
1 Skill Builder Credit
SPEAKER: Hector Hernandez, Hector Speaks
WHO SHOULD ATTEND: Operations and Line Personnel

Preparing Yourself for Dog Encounters
Hector developed and tested dog training and dog bite prevention methods that have been practice internationally. Hector uses his experience of over 30 years in training all types of dogs, including police dogs. Additionally, he has trained all breeds of dogs, whether aggressive or not, which has made him extremely well-rounded in the field of dog bite prevention.

As a regular speaker for private and public entities, utility companies, the United States Postal Service, and police departments, Hector demonstrates how “reading the dog’s body language” can teach his audience the difference between a harmless encounter and a potentially dangerous one, as well as how to react in both. His speaking style is entertaining, including humor to keep his audience engaged, yet serious and informative in teaching his techniques. Hector’s main objective is for his audience to think seriously about dog behavior and body language, as well as know how to stay safe in all potential encounters.

Dealing With and Responding to Difficult Members
Dealing with difficult members teaches you how to respond and exercise self-control in the most taxing times. This presentation will teach you how not to take these encounters personally and will empower you with techniques that include:
  • Listening vs. hearing
  • Knowing your members/clients
  • Making contact with your members with a plan
  • Body language for effective communication
  • Responding to your members/clients
  • How to empathize with your members/clients
  • Identifying a threat
  • Self defense while working

Please note that an inherent risk of exposure to COVID-19 exists in any public place where people are present.  By attending this event, you voluntarily assume all risks related to exposure to COVID-19.

Associate Membership

Associate membership in the Wisconsin Electric Cooperative Association provides a continuing opportunity for providers of goods, services, materials, and equipment to build and maintain networking contacts with Wisconsin's electric co-ops and others with interests and needs related to all aspects of the electric power industry.

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