Event Calendar

Tuesday, March 14, 2023

Credit Issues & Collections Workshop

Start Date: 3/14/2023 9:00 AM CDT
End Date: 3/14/2023 4:00 PM CDT

Venue Name: Comfort Inn & Suites

N6295 Holiday Drive
Black River Falls, WI  United States  54615

Organization Name: Wisconsin Electric Cooperative Association

Wendy Fassbind
Email: wendy@weca.coop
Phone: (608) 467-4589

Registration: 8:30 a.m.
Program: 9 a.m.-4 p.m.

Revamped for 2023!
Credit Issues & Collections Workshop: The Electric Consumer Experience

1-1/2 Skill Builder Credits

Let’s face it, being a utility doesn’t make for the easiest pathway in providing an unbelievable consumer experience.  Combine being a utility with difficult conversations that include credit check results that indicate credit risk, failed payment arrangements, disconnect for non-payment, job loss situations, sickness, and other negative repeating patterns that compete with the need of the cooperative/utility collect payments due fairly.  This one-day workshop will provide the most up to date methods of tackling these tasks in the industry.  Discussions will include data collected from attendees through a pre-survey to guide and make information sharing efficient.
Difficult situations and people can be draining work. Combatting these challenges requires continual skill development and new ways to deal with both new and old challenges.  This workshop will include all NEW! practical scenarios that will support the philosophical backing of the collections process, taking into consideration what your cooperative/utility is seeking to achieve in its process.
  • Content
    • The most up to date credit and collection practices in the industry and outside of the industry.
    • Key Performance Indicators (KPI’s) that measure results
  • Simulation Exercises
  • Best practices discussions – based on responses from a pre-workshop survey

Please note that an inherent risk of exposure to COVID-19 exists in any public place where people are present.  By attending this event, you voluntarily assume all risks related to exposure to COVID-19.

Associate Membership

Associate membership in the Wisconsin Electric Cooperative Association provides a continuing opportunity for providers of goods, services, materials, and equipment to build and maintain networking contacts with Wisconsin's electric co-ops and others with interests and needs related to all aspects of the electric power industry.

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