Start Date: 10/18/2023 9:00 AM CDT
End Date: 10/18/2023 4:00 PM CDT
Venue Name: Holiday Inn South Location:
4751 Owen Ayers Ct
Eau Claire, WI United States 54701
Wisconsin Electric Cooperative Association
Location: Holiday Inn South
Room Block Name: WECA
NOTE: Both 5306.05 AND 5307.05 will be held on the same day. Course 5306.05 will be held in the morning and 5307.05 will be held in the afternoon. We are offering this "package" deal as a 1-day training for 1-3/4 credits. We are not allowing this as an a la cart option of separate morning or afternoon program registrations.
Communicating to Influence: Gain Support that Gets Results (CCEP #5306.05) 1-3/4 Skill Builder Credits for both programs
Do you ever wonder if others actually hear what you’re saying? Do your suggestions seem ignored, or do others just not seem to get your ideas? The ability to influence others to act is a critical but difficult skill to master—especially when you have no authority over others, such as customers, co-workers and management. How can you inspire action when the only tool you have is communication? No matter your current position or role, you can gain buy-in and influence opinions through communication. Join this half-day course to learn how, making your contributions, skills and value impossible to ignore.
Understand how to appeal to various individuals, groups, or situations.
Know when to adapt your approach, tone or body language.
Influence others using message management techniques and communication channels.
Gain support for your ideas regarding improvement and innovation.
Build credibility and make a greater impact within your organization
Social and Self-Awareness
Connecting with Others
Trust and Rapport Building
Improve Your Relationships: Strategies to Overcome Challenging Behavior and People (CCEP #5307.05)
At every organization there are people whose behavior, attitude, work habits, or other characteristics present an occasional challenge for those around them. You may even feel there is no way you can deal with them because some people are just difficult—or are they? Often, our immediate response is to shrink or sulk, become defensive or attack, but there are smarter moves to make when attempting to overcome challenging people and their behaviors.
This program will help you realize the similarities and differences between yourself and others and how this creates a perception of “difficulty." Tips and tools will be presented to help you understand how to effectively work with anyone—especially those that push your buttons!
Spot people you perceive to be difficult and understand why.
Understand ways in which communication may be the cause of difficulty in working relationships.
Be assertive without being aggressive or jeopardizing your values.
Mitigate your frustration to avoid making a difficult situation worse.
Stop trouble from escalating using proven techniques.
Learn strategies for handling situations when your buttons get pushed.
Personalities and Behavioral Styles
Please note that an inherent risk of exposure to COVID-19 exists in any public place where people are present. By attending this event, you voluntarily assume all risks related to exposure to COVID-19.