Start Date: 12/5/2023 9:00 AM CST
End Date: 12/5/2023 4:00 PM CST
Venue Name: Holiday Inn South Location:
4751 Owen Ayers Ct
Eau Claire, WI United States 54701
Wisconsin Electric Cooperative Association
R OOM BLOCK
Holiday Inn South, Eau Claire
Room Block Name: Wisconsin Electric Cooperative Association or WECA
Room Block Link: https://bit.ly/2023WECA
Room Block Rate: $124+ tax/night
Room Block Expires: November 4, 2023
Office Support Professional's Conference 1-1/2 Skill Builder Credits
Today's workplace is more complex than ever before and the roles and expectations of support staff are constantly evolving and growing. They are continually asked to do more with less, stretch their skills to fill in gaps, and quickly respond to ever-changing demands and priorities.
Spend time with other support staff professionals in positions just like yours—sharing stories and trading tips with people who’ve been there, done that, and really understand how demanding your job can be.
December 5, 2023 Agenda
Welcome & Introductions
The Generations Unmakased
Can Millennials ever show up on time? Why are Boomers so adverse to change? Our youngest employees won’t even pick up the phone! Our staff wants to work on their terms. Generational conflict and misunderstanding has been present for decades, however the divide between each generation seems to get further apart. The Generations Unmasked identifies key influences, traits, and characteristics of the predominant generations in the workforce, but more importantly strategies to help understand what makes each age cohort succeed and engage. No matter which generation you fit into, this session will be relevant, entertaining, and help you better understand your coworkers and individuals throughout your life.
Brad Gingras, Superior Strategies
11:10 a.m. Break
Electric Cooperative Rate and Capital Credit Fundamentals
Working in and for a utility is unique. The cooperative business model is unique as well. This session will boil down the complicated topics of capital credits and how we determine rates that our member-owners pay. You will leave with a clear understanding behind the how and why of capital credits. And you will gain confidence to respond to tough questions that come your way on and off the job about the rates that our members pay.
Teri Wallis, Terilyn Wallis Consulting
12:30 p.m. Lunch
Terilyn Wallis, Terilyn Wallis Consulting
Wendy Fassbind, WECA
2 p.m. Break
Energized on Resilience and Self-Care
Most of the time you love what you do helping people and supporting the co-op. But sometimes the routine feels...well...routine. This keynote gives practical strategies for injecting excitement into the everyday and reigniting your sense of purpose. Your contribution matters. Learn how to harness the power of resilience to weather challenges, adapt in change, and remain upbeat so the next time you say, "How may I help you?" you don't dread the answer.
Sarah Ciavarri, Level Up Leadership LLC
Wrap Up and Adjourn
BONUS SESSION ~ SAVE THE DATE
Due to time limitations on December 5, we are holding a bonus session as a webinar session for registered attendees. We are offering a 1-hour bonus webinar session covering business and email writing. Date and time are below for the bonus session. **We are not allowed to record this webinar session, so please be sure to put this on your calendar now.
WHEN: December 14, 2023 from 9–10 a.m.