Event Calendar

Start Date: 4/7/2026 9:00 AM CDT
End Date: 4/7/2026 4:00 PM CDT

Venue Name: Florian Gardens Conference Center

Location:

Organization Name: Wisconsin Electric Cooperative Association

Contact:

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PROGRAM LOCATION
Florian Gardens Conference Center
2340 Lorch Avenue
Eau Claire, WI
(715) 832-8836

Registration:  8:30 a.m.
Program:  9 a.m.–4 p.m.

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ROOM BLOCK
Holiday Inn South
4751 Owen Ayres Court
Eau Claire, WI 54701
(715) 830-9889
Room Block Name: Wisconsin Electric Cooperative Association or WECA
Room Block Rate: $TBD (double queen)
Room Block Expires: 
Room Block Link:  April Room Block

Rooms may be available under the room block after the cut-off date only if the hotel has rooms available. Contact the hotel directly to book rooms after the deadline.

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Advanced Member Service Skills: Using DISC to Improve Service (CCEP #5311.1)
1-3/4 Skill Builder Credits

“Treat others the way you want to be treated” is a well-known principle, often called the “Golden Rule.” It emphasizes kindness, respect, and consideration towards others, mirroring how we wish to be treated ourselves. However, there's a limitation: everyone has unique preferences and needs. While you might prefer one thing, someone else might want something entirely different. This is where the need for a new approach arises: “treating people how they want to be treated.” This course, based on DISC Behavior Skills and Assessment, focuses on this approach and will equip you with the practical skills to elevate your service levels and meet members' unique needs.

What You Will Learn:

• Recognize and categorize different behavioral styles to better understand members' preference and needs.
• Develop the ability to adjust your pace, phrasing, and pitch to align with the communication style of each member.
• Explore various techniques and strategies to effectively retain members by addressing their unique needs and preferences.
• Gain skills in using language and communication methods that resonate with members, ensuring their concerns are addressed in a way that feels personalized and effective.

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