Event Calendar

Tuesday, March 20, 2018

Understanding Credit Issues & Collections

Start Date: 3/20/2018 9:00 AM CDT
End Date: 3/20/2018 4:00 PM CDT

Venue Name: Comfort Inn & Suites

W10170 Highway 54 E
Black River Falls, WI  United States  54615

Organization Name: Wisconsin Electric Cooperative Association

Wendy Fassbind
Email: wendy@weca.coop
Phone: (608) 467-4589


Location: Comfort Inn & Suites
Room Block Name:  WECA
Room Cut-Off:  Monday, February 19, 2018
Rate:  $91 tax

Registration: 8:30 a.m.
Program: 9 a.m.-4 p.m.

Understanding Credit Issues & Collections
1-1/4 Skill Builder Credits

The utility must have a consistent cash flow to accomplish its work plan in an effective and efficient manner.  This class provides an overview of business issues which relate to collection processes and service disconnects.  Class discussion will be prominently featured so that attendees can share their utility’s processes and learn from others.  

It will highlight skills to position the utility in a positive manner during a possible negative customer interaction.  It also includes case studies of actual and potential customer situations that could have significant negative impact on your utility, including legal action. This class will encourage a review of current procedures and past performance to prevent or reduce the number of potentially negative factors in processes.

Topics include:
  • How to prevent collections problems from the first contact with a customer so that collections and disconnects are minimized;
  • What rights consumers have under federal and state laws and regulations;
  • Tips and techniques designed to maximize the effectiveness of the communication process regarding cutoffs and past due bill collections;
  • How to “modify” policies and procedures for mitigating the effects of this issue.

Online Registration

Registration is Closed
Closed: 3/20/2018 9:50 AM

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Associate Membership

Associate membership in the Wisconsin Electric Cooperative Association provides a continuing opportunity for providers of goods, services, materials, and equipment to build and maintain networking contacts with Wisconsin's electric co-ops and others with interests and needs related to all aspects of the electric power industry.

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