Start Date: 3/14/2023 9:00 AM CDT
End Date: 3/14/2023 4:00 PM CDT
Venue Name: Comfort Inn & Suites Location:
N6295 Holiday Drive
Black River Falls, WI United States 54615
Wisconsin Electric Cooperative Association
Registration: 8:30 a.m.
Program: 9 a.m.-4 p.m.
Revamped for 2023!
Credit Issues & Collections Workshop: The Electric Consumer Experience 1-1/2 Skill Builder Credits
Let’s face it, being a utility doesn’t make for the easiest pathway in providing an unbelievable consumer experience. Combine being a utility with difficult conversations that include credit check results that indicate credit risk, failed payment arrangements, disconnect for non-payment, job loss situations, sickness, and other negative repeating patterns that compete with the need of the cooperative/utility collect payments due fairly. This one-day workshop will provide the most up to date methods of tackling these tasks in the industry. Discussions will include data collected from attendees through a pre-survey to guide and make information sharing efficient.
Difficult situations and people can be draining work. Combatting these challenges requires continual skill development and new ways to deal with both new and old challenges. This workshop will include all NEW! practical scenarios that will support the philosophical backing of the collections process, taking into consideration what your cooperative/utility is seeking to achieve in its process.
The most up to date credit and collection practices in the industry and outside of the industry.
Key Performance Indicators (KPI’s) that measure results
Best practices discussions – based on responses from a pre-workshop survey
Please note that an inherent risk of exposure to COVID-19 exists in any public place where people are present. By attending this event, you voluntarily assume all risks related to exposure to COVID-19.