Event Calendar

Friday, April 26, 2019

Dealing with Angry or Emotional Members (Bayfield)

Start Date: 4/26/2019 9:00 AM CDT
End Date: 4/26/2019 4:00 PM CDT

Venue Name: Bayfield Electric Cooperative

68460 District Street
Iron River, WI  United States  54847

Organization Name: Wisconsin Electric Cooperative Association

Wendy Fassbind
Email: wendy@weca.coop
Phone: (608) 467-4589

Registration: 8:30 a.m.*
Program: 9 a.m.-4 p.m.*
*Times might change to end earlier. Will depend on which co-ops sign up.

Dealing with Angry or Emotional Customers / Members (at Bayfield Electric Co-op HQ)
1-1/4 Skill Builder Credits

This course is designed for anyone who may find themselves on the receiving end of hostile, aggressive, or manipulative behavior from customers/members. The course is designed to help employees effectively manage intensively emotional customer/member interactions. Participants will gain insight into various patterns and dynamics of behavior.

Additional topics covered:
  • An exploration of the dynamics of emotional behavior;
  • The various patterns of aggressive/assertive behavior; and
  • How to use word-choice techniques to help defuse tension or hostility.

Online Registration

Registration is Closed
Closed: 4/26/2019 4:00 PM

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Associate membership in the Wisconsin Electric Cooperative Association provides a continuing opportunity for providers of goods, services, materials, and equipment to build and maintain networking contacts with Wisconsin's electric co-ops and others with interests and needs related to all aspects of the electric power industry.

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