Start Date: 3/14/2024 9:00 AM CDT
End Date: 3/14/2024 4:00 PM CDT
Venue Name: Comfort Inn & Suites
Location:
N6295 Holiday Drive
Organization Name:
Wisconsin Electric Cooperative Association
Contact:
NOTE: Both 5130.05 AND 5308.05 will be held on the same day. Course 5130.05 will be held in the morning and 5308.05 will be held in the afternoon. We are offering this “package” deal as a one-day training for 1-3/4 credits. We are not allowing this as an a la cart option of separate morning or afternoon program registrations.
Effective Problem Solving and Decision-Making (CCEP - morning session) and 1-3/4 Skill Builder Credits
Effective Problem Solving and Decision-Making
Do you ever feel like you spend all your days solving problems? Or listening to complaints? You are not alone. Some research suggests that we make approximately 35,000 decisions a day. This kind of ongoing demand on our brains creates stress. So, it’s important to recognize and focus on the specific problems that have the biggest effect on your results…versus those that are merely annoying (but receive a lot of attention!).
Additionally, enabling those around you to make high quality and sustainable decisions, fostering strong problem-solving capabilities is a winning coaching strategy. In this workshop you will get clear and actionable ideas to strengthen this important business competency for you and your team. You’ll walk away with tools to implement immediately, while creating lasting results.
Learning objectives:
Learn the difference between complaints, negativity and problems.
Understand how to foster strong critical thinking by eliminating biases and assumptions.
Explore the value of using a structured provess to coach others to high quality problem solving.
Learn 7 styles of decision making and when to use each.
Getting Comfortable Giving and Receiving Feedback
Sometimes talking is hard. Like when giving feedback. Or receiving it and knowing what to say in response. Yet feedback is essential to building strong, collaborative relationships, to long lasting and trusted partnerships. So, let's focus on mastering it. In this session, you'll gain confidence and competence to provide and receive feedback. We'll learn the most critical tips and techniques to master this essential competency.
Learning objectives:
Understand a positive feedback mindset, why we need to reframe the value and impact of feedback.
Avoid the 3 most common pitfalls of giving feedback poorly, resulting in defensiveness, confusion, or withdrawal.
Receive feedback with composure and grace.
Learn to process feedback from others, regardless of who’s providing it and how they’re giving it.
